Terms & Conditions
Welcome to TREFFEN HOUSE HOTEL. By accessing our website, making a booking, using our services, or staying at our hotel, you agree to the following Terms & Conditions. Please read them carefully before confirming any reservation or using our hotel facilities.
1. Hotel Information
TREFFEN HOUSE HOTEL is a hospitality property located in Doha, Qatar, offering accommodation, dining, meetings, events, and guest services. All services are subject to availability, hotel policies, and applicable laws and regulations in the State of Qatar.
2. Website Use
This website is provided to give guests information about our hotel, rooms, offers, facilities, services, and online booking options.
Users agree not to misuse the website, attempt unauthorized access, interfere with website security, copy content without permission, or use the website for fraudulent or illegal purposes.
3. Reservations and Bookings
All reservations made through the website, phone, email, or third-party platforms are subject to availability and confirmation by the hotel.
A booking is considered confirmed only when the guest receives a valid confirmation from TREFFEN HOUSE HOTEL or an authorized booking channel.
Guests are responsible for ensuring that all booking details are correct, including arrival date, departure date, guest name, number of guests, room type, meal plan, and contact details.
4. Rates and Prices
Room rates are shown in Qatari Riyals unless otherwise stated. Rates may vary depending on room type, date, availability, season, occupancy, promotions, and booking conditions.
Rates may include or exclude taxes, service charges, meals, or additional services depending on the selected package. The final price will be displayed before booking confirmation.
TREFFEN HOUSE HOTEL reserves the right to update prices, offers, and packages at any time without prior notice.
5. Payment Terms
Payment may be required at the time of booking, upon arrival, or upon check-out, depending on the selected rate plan and booking condition.
The hotel may request a valid credit card, debit card, online payment, bank transfer, or cash payment as per hotel policy.
For prepaid and non-refundable bookings, the full payment may be charged at the time of booking and may not be refundable.
6. Check-In and Check-Out
Standard check-in and check-out timings are subject to hotel policy and availability.
Early check-in and late check-out are not guaranteed and may be subject to additional charges.
Guests are required to present a valid passport, Qatar ID, GCC ID, or other acceptable identification at check-in.
The hotel reserves the right to refuse check-in if valid identification is not provided.
7. Cancellation and Refund Policy
Cancellation and refund conditions depend on the selected rate plan.
Refundable bookings may be cancelled within the allowed cancellation period stated at the time of booking.
Non-refundable bookings, promotional rates, special packages, and no-show bookings may not be eligible for refund.
Refunds, where applicable, will be processed using the original payment method and may take time depending on the bank or payment provider.
8. No-Show Policy
If a guest does not arrive on the confirmed arrival date without prior cancellation or communication, the booking may be treated as a no-show.
No-show charges may apply based on the selected booking terms.
9. Guest Responsibilities
Guests are expected to respect hotel property, staff, other guests, and local laws.
Guests are responsible for any damage, loss, or misuse of hotel property caused by themselves, their visitors, or accompanying persons.
The hotel reserves the right to charge guests for damages, missing items, deep cleaning, or any additional costs caused during the stay.
10. Occupancy and Visitors
Room occupancy must not exceed the maximum number of guests allowed for the selected room type.
Visitors may be subject to hotel registration procedures and local regulations.
The hotel reserves the right to refuse visitor access where required for guest safety, privacy, or legal compliance.
11. Children and Family Policy
Children are welcome at TREFFEN HOUSE HOTEL. Child policies, extra bed charges, breakfast charges, and room occupancy rules may vary depending on the room type and package selected.
Parents or guardians are responsible for the safety and supervision of children at all times.
12. Smoking Policy
Smoking is allowed only in designated smoking areas or smoking rooms, where available.
Smoking in non-smoking rooms or restricted areas may result in cleaning charges or penalties.
13. Food and Beverage
Food and beverage services, including restaurants, room service, events, and special promotions, are subject to availability and operating hours.
Outside food and beverages may be restricted depending on hotel policy, hygiene standards, and event requirements.
Special dietary requests may be accepted where possible, but cannot be guaranteed unless confirmed by the hotel in advance.
14. Facilities and Services
Hotel facilities such as restaurants, meeting rooms, event halls, swimming pool, gym, parking, Wi-Fi, and other services may have separate rules, operating hours, and availability.
The hotel reserves the right to temporarily close or limit access to any facility for maintenance, private events, safety reasons, or operational requirements.
15. Events and Meetings
Event bookings, meeting rooms, banquet services, and group arrangements are subject to separate confirmation, advance payment, cancellation policy, and event agreement.
The hotel reserves the right to request deposits, signed agreements, security arrangements, or approvals where required.
Guests or event organizers are responsible for obtaining any required permissions, licenses, or approvals for their event where applicable.
16. Promotions and Offers
Special offers, packages, discounts, coupons, and promotional rates are subject to specific terms and availability.
Promotions cannot be combined with other offers unless clearly stated.
TREFFEN HOUSE HOTEL reserves the right to modify, suspend, or withdraw any offer at any time.
17. Loyalty Program
If the guest participates in any TREFFEN HOUSE HOTEL loyalty or rewards program, separate loyalty program terms and conditions may apply.
Points, rewards, benefits, discounts, and membership privileges are subject to the rules of the loyalty program and may be changed at the hotel’s discretion.
18. Personal Data and Privacy
TREFFEN HOUSE HOTEL may collect guest information such as name, contact details, identification details, booking information, payment details, and service preferences for reservation, check-in, billing, security, communication, and legal compliance purposes.
Guest information will be handled in accordance with applicable privacy laws and the hotel’s Privacy Policy.
19. Security and Safety
For the safety and security of guests, staff, and hotel property, the hotel may use CCTV monitoring in public areas and security procedures in line with applicable laws.
Guests must follow hotel safety instructions, emergency procedures, and local regulations during their stay.
20. Lost and Found
TREFFEN HOUSE HOTEL is not responsible for personal belongings left unattended in rooms, public areas, restaurants, meeting rooms, or hotel facilities.
Lost items found in the hotel may be kept for a limited period according to hotel policy. Guests should contact the hotel as soon as possible regarding lost items.
21. Limitation of Liability
TREFFEN HOUSE HOTEL will make reasonable efforts to provide accurate information, quality service, and a safe environment.
However, the hotel shall not be liable for loss, delay, interruption, injury, damage, or expense caused by events beyond its reasonable control, including natural events, government restrictions, technical failures, third-party service issues, or force majeure circumstances.
22. Website Content and Intellectual Property
All website content, including text, photos, logos, graphics, design, branding, and hotel information, belongs to TREFFEN HOUSE HOTEL or its authorized partners.
No content may be copied, reproduced, modified, published, or used for commercial purposes without written permission from the hotel.
23. Third-Party Links
The website may contain links to third-party websites, booking platforms, payment providers, maps, or social media pages.
TREFFEN HOUSE HOTEL is not responsible for the content, privacy practices, terms, or services of third-party websites.
24. Changes to Terms & Conditions
TREFFEN HOUSE HOTEL reserves the right to update or modify these Terms & Conditions at any time without prior notice.
The latest version published on the website will apply from the date of posting.
25. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws and regulations of the State of Qatar.
Any disputes shall be subject to the jurisdiction of the competent courts or authorities in Qatar.
26. Contact Us
For questions regarding these Terms & Conditions, reservations, cancellations, refunds, or hotel services, please contact:
TREFFEN HOUSE HOTEL
Doha, Qatar
Email: info@treffenhouse.com
Website: www.treffenhouse.com
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