Privacy Policy

At TREFFEN HOUSE HOTEL, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a booking, stay at our hotel, or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you make a reservation, contact us, register for hotel services, join our loyalty program, use our website, or interact with us.

The information we may collect includes:

Personal details:
Name, nationality, date of birth, passport details, Qatar ID or other identification details.

Contact details:
Phone number, email address, residential address, and communication preferences.

Booking details:
Arrival date, departure date, room type, number of guests, special requests, meal plan, payment status, and booking history.

Payment details:
Payment method, transaction reference, billing details, and payment confirmation. We do not store full card details unless required through a secure and authorized payment provider.

Guest preferences:
Room preferences, dining preferences, special occasions, accessibility needs, and service requests.

Website usage details:
IP address, browser type, device information, pages visited, booking actions, cookies, and website interaction data.

2. How We Use Your Information

TREFFEN HOUSE HOTEL may use your information for the following purposes:

To process reservations and manage bookings
To confirm check-in and check-out
To provide accommodation, dining, event, and hotel services
To process payments and issue invoices
To respond to inquiries, requests, and complaints
To improve guest experience and service quality
To personalize offers, promotions, and communications
To manage loyalty program membership and rewards
To comply with legal, security, and regulatory requirements
To prevent fraud, misuse, unauthorized access, or illegal activity
To improve our website, booking system, and digital services
3. Booking and Payment Information

When you make a booking through our website, your booking and payment details may be processed through secure third-party systems, payment gateways, or hotel management platforms.

TREFFEN HOUSE HOTEL takes reasonable steps to ensure that payment processing is handled securely. However, third-party payment providers may have their own privacy policies and terms.

4. Identification and Check-In Requirements

As part of hotel check-in procedures, guests may be required to provide valid identification such as passport, Qatar ID, GCC ID, or other legally accepted documents.

This information may be collected and stored for hotel records, guest safety, and legal compliance purposes.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, remember user preferences, analyze visitor behavior, and support online booking functionality.

Cookies may help us understand which pages are visited, how users interact with the website, and how we can improve the guest experience.

You may choose to disable cookies through your browser settings. However, some website features may not work properly without cookies.

6. Marketing Communications

With your consent, or where permitted by applicable law, we may send you updates, promotions, hotel offers, event information, loyalty program news, and service announcements.

You may unsubscribe from marketing emails or messages at any time by following the unsubscribe instructions or contacting us directly.

Even if you unsubscribe from marketing communications, we may still send important booking, payment, security, or service-related messages.

7. Loyalty Program Data

If you join the TREFFEN HOUSE HOTEL loyalty or rewards program, we may collect and use your information to manage your membership, points, rewards, tier status, offers, redemption history, and account activity.

Loyalty program data will be handled according to this Privacy Policy and any separate loyalty program Terms & Conditions.

8. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with:

Hotel staff and authorized departments
Booking system providers
Payment gateway providers
IT service providers
Marketing and communication service providers
Security and compliance service providers
Government authorities, regulators, or law enforcement where required by law
Business partners involved in providing hotel services, events, or guest support

All third parties are expected to handle your information securely and only for the purpose for which it was shared.

9. Data Security

TREFFEN HOUSE HOTEL takes reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure systems, password protection, access controls, encrypted payment processing, staff training, and secure data storage.

However, no online system or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information responsibly.

10. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including booking management, guest services, accounting, legal compliance, security, dispute resolution, and business records.

When information is no longer required, we will delete, anonymize, or securely store it according to hotel policy and applicable requirements.

11. CCTV and Security Monitoring

For guest safety, staff protection, and hotel security, TREFFEN HOUSE HOTEL may use CCTV cameras in public areas of the hotel.

CCTV is not used in private guest rooms or private bathroom areas.

CCTV footage may be reviewed by authorized personnel and may be shared with authorities where legally required.

12. Children’s Privacy

Our website and services are mainly intended for adults making hotel bookings.

If children stay at the hotel, their information may be collected only where required for booking, identification, safety, family services, or legal compliance.

Parents or guardians are responsible for providing accurate information for minors under their care.

13. International Guests

As a hotel serving international guests, we may process information from guests located outside Qatar.

By using our services or making a booking, you understand that your information may be processed in Qatar or through secure service providers located in other countries, where necessary for booking, payment, communication, and service delivery.

14. Your Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of your information where legally possible
Withdraw consent for marketing communications
Ask questions about how your information is used
Request limitation of certain processing activities

Some information may need to be retained for legal, accounting, security, or operational reasons.

15. Third-Party Websites

Our website may include links to third-party websites such as booking platforms, payment gateways, social media pages, maps, or partner websites.

TREFFEN HOUSE HOTEL is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing personal information.

16. Accuracy of Information

Guests are responsible for providing accurate and updated personal, booking, and payment information.

TREFFEN HOUSE HOTEL is not responsible for issues caused by incorrect details provided by the guest, such as wrong contact information, incorrect booking dates, or inaccurate guest details.

17. Updates to This Privacy Policy

TREFFEN HOUSE HOTEL may update this Privacy Policy from time to time to reflect changes in hotel operations, website features, legal requirements, or service improvements.

The latest version will be published on our website with the updated effective date.

18. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

TREFFEN HOUSE HOTEL
Doha, Qatar
Email: info@treffenhouse.com
Website: www.treffenhouse.com