Privacy Policy

This Privacy Policy explains how <your registered company name> ("Staycrown", "we", "us") collects, uses and protects your personal data when you use Staycrown and book through our marketplace. By using the platform you agree to this policy.

1. Information we collect

• Account information — your name, email address and phone number. Passwords are stored only as secure one-way hashes; we never see them in plain text.
• Booking information — the hotel, room, stay dates, number of guests and any details you provide to complete a reservation.
• Payment information — online card payments are processed by the hotel's configured payment provider. Card numbers are entered on the provider's secure checkout and are not stored on our servers. We only receive a payment confirmation and reference.
• Technical information — IP address, browser/device information and essential cookies needed to keep you signed in and secure the site.
• Communications — messages you send us and our replies.

2. How we use your information

• To create and manage your account and process your bookings.
• To send booking confirmations, invoices, service messages and, where enabled, loyalty updates.
• To provide customer support and respond to enquiries.
• To keep the platform secure and prevent fraud and abuse.
• To meet legal, accounting and regulatory obligations.

3. Cookies

We use strictly necessary cookies for sign-in sessions and security (for example, protection against cross-site request forgery). We do not use these cookies to build advertising profiles.

4. When we share information

We do not sell your personal data. We share it only as needed to run the service:

• With the hotel you book — the details necessary to honour and manage your reservation.
• With the configured payment provider — to process and confirm payments.
• With service providers — such as email delivery, strictly to operate the platform.
• Where required by law — to comply with a legal obligation or a lawful request from authorities.

5. Data retention

We keep personal data for as long as your account is active and as needed to provide the service, then for any period required to meet legal, tax and dispute-resolution obligations, after which it is deleted or anonymised.

6. How we protect your data

The site is served entirely over encrypted HTTPS, passwords are hashed, and account sign-ins are protected with additional verification. No system is perfectly secure, but we take appropriate technical and organisational measures to protect your information.

7. Your rights

Subject to applicable law, you may request access to the personal data we hold about you, ask us to correct or delete it, or object to certain processing. To exercise any of these rights, email info@staycrown.com and we will respond within a reasonable time.

8. Children

The platform is intended for adults. We do not knowingly collect data from children under 18.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last revised; significant changes will be highlighted on the site.

10. Contact us

Questions about this policy or your data? Email info@staycrown.com, or write to <your registered company name>, <building, street, Doha, Qatar>.